On-call escalation
myuuid.shop maintains a continuous on-call commitment to respond to any disruption in UUID generation or verification. Use the escalation paths below.
Primary on-call active
Coverage is continuous. Real-time component status is published on the status page.
Production escalation
pager@myuuid.shopPro & Enterprise customers. Routes directly to the on-call address.
When to escalate
- Generation latency exceeds documented limits.
- A response indicates a verification failure or collision.
- An identifier was issued to your account that you cannot re-verify.